英：
Western clients and customers are not expecting an overly friendly conversation when they make a business call. They expect some degree of professionalism. If the person answering the call is too lackadaisical, unenthusiastic or indifferent, they may hang up and take their business someplace else!
中：
西方的客户或顾客在打商务电话时不希望对方过度友好。他们希望职业化些。如果接电话的人很庸懒，缺乏热情或是漠然，他们会挂掉而去找别的客户。
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